Scope
This policy applies to the Kenaura website, the Kenaura platform and any communication you have with us about the service. In this policy, “we” and “us” refer to the provider of Kenaura, and “you” refers to a visitor, customer or authorised user of a customer workspace.
Information you give us
When you sign up, contact us or use the platform, we collect:
- Your name, work email, company, role and the brands you want to monitor
- The platforms, competitors and brand terms you configure
- Alert settings, report recipients and other workspace preferences
- Messages you send to our sales or support team
Public mentions we monitor
To provide monitoring, Kenaura collects publicly available content that matches the brand terms you configure, such as public reviews, social posts, forum threads and news articles. Each mention is stored with its source, link and timestamp, and scored for sentiment and topic.
We do not collect private messages, closed groups, content behind a login or paywall, or content a platform does not permit to be collected. Public mentions can include the public username of the author as it appears on the source platform. We use this only to show the mention in context inside your workspace.
Website usage
When you visit the website, our servers record standard technical information such as IP address, browser type and pages requested, which is used to keep the site secure and working. Forms use a short-lived session cookie to verify the anti-spam check. The Cookie Policy has the details.
How we use information
- To create your account and send your login credentials
- To run monitoring, scoring, alerts, benchmarks and reports for your workspace
- To respond to inquiries and support requests
- To send service messages such as digests, alerts and account notices
- To protect the service against abuse, fraud and security threats
- To meet legal obligations
Sharing
We do not sell personal information. We share information only:
- With service providers that host, operate or deliver email for the service, under confidentiality obligations
- With the people you choose, such as report recipients or members of your workspace
- When required by law or to protect the rights and safety of users and the service
Retention
Account information is kept while your account is active and for a limited period afterwards where needed for legal or accounting reasons. Stored mentions are kept for your plan's retention window and then removed from your workspace. When a workspace is closed, its mentions and reports are deleted from active systems.
Security
Traffic to the website and platform is encrypted in transit. Access to workspaces requires individual credentials, and each workspace is kept separate from others. No system is perfectly secure, so please keep your login credentials private and tell us promptly if you suspect unauthorised access.
Your choices and rights
You can ask to access, correct or delete personal information we hold about you, or object to certain uses of it, subject to applicable law. If you believe a public mention that includes your information should not appear in a customer workspace, you can ask us to review it. Use the contact form to make a request.
Changes to this policy
If we make material changes to how we handle information, we will update this page and, where appropriate, notify account owners by email before the change takes effect.