“...support team resolved it in under an hour, genuinely impressed...”
Platform
From scattered mentions to a decision, in one loop.
Kenaura listens across the places people talk about your brand, scores what they say, flags what is unusual and hands your team the context to respond. Five modules, one stream of data.
Architecture
How a mention moves through Kenaura.
Every mention follows the same path, which is why an alert, a dashboard tile and a weekly digest always agree with each other.
- 01
Sources
Public review sites, social platforms, forums and news outlets you choose to track.
- Reviews
- Social
- Forums
- News
- 02
Listening layer
Collects matching mentions, removes duplicates and attaches source, time and link.
brand terms + exclusions + languages
- 03
Sentiment & topic scoring
Marks each mention positive, neutral or negative and assigns it to a topic cluster.
Pos Neu Neg - 04
Alerts + dashboards
Baselines flag unusual change; dashboards, benchmarks and digests read the same data.
Spike detected: Support, 2.8x baseline
Modules
Five modules. Each one goes deep.
- 01 Multi-Source ListeningChoose which review sites, social platforms, forums and news sources to track, with brand terms and exclusions per brand.
- 02 Sentiment AnalysisAutomatic positive, neutral and negative scoring with topic clusters that show which theme is moving the average.
- 03 Alert & Spike DetectionVolume and tone compared against each brand's baseline, with sensitivity you can tune per brand and per team.
- 04 Competitor BenchmarkingShare of voice and sentiment side by side with the competitors you choose to track.
- 05 Reports & DashboardsA live dashboard for daily work, a weekly digest for stakeholders and exports when you need the raw data.
Design choices
Built around signal, not volume.
Most monitoring tools show you everything. Kenaura is designed to show you what changed.
Baselines per brand
A busy consumer brand and a niche B2B product have very different normal days. Alerts are measured against each brand's own history.
One mention stream
Listening, scoring, alerts, benchmarks and reports all read the same records. No reconciling numbers between tools.
Context with every alert
An alert shows the mentions behind it, the topic it belongs to and the phrases that repeat, so the first question is already answered.
Humans decide the response
Kenaura never posts or replies for you. It gives your team the evidence and gets out of the way.
Questions
Platform FAQ
How long does it take to start seeing mentions?
Once your brand terms and sources are configured, new mentions start arriving in the feed the same day. Baselines for spike detection become more accurate over the first few weeks as history builds up.
Can I track more than one brand?
Yes. Growth and Agency plans support multiple brands, each with its own terms, sources, alert thresholds and reports.
Does Kenaura reply to reviews or posts?
No. Kenaura is a monitoring and analysis platform. It surfaces and scores mentions and alerts your team, but it never posts, replies or takes action on your behalf.
Is every mention on every platform captured?
Coverage is broad across public review sites, social platforms, forums and news, but no monitoring tool can guarantee every mention on every platform. Private groups, closed communities and content restricted by a platform are not collected.
Listening now
Your next reputation shift is already being written.
Point Kenaura at your brand and the first mentions start flowing into your feed, scored and grouped, the same day.